Refund Policy & 60-Day Money-Back Guarantee

We manufacture our own products, and we stand behind them. If you give it a real shot and it isn't for you, we'll make it right.

The 60-Day Guarantee

We offer a 60-day money-back guarantee on your first order of Helios placed at forward-nutrition.com.

Give it a fair shot. Our products work through consistent use, so refund requests are accepted after at least 14 days from your delivery date, and no later than 60 days from your purchase date.

One bag per customer. The guarantee covers one bag, one time, per customer and household. If you ordered a 2-bag or 3-bag bundle, you're eligible for a refund on one bag, not the full bundle. If you're not sure about Helios yet, we'd recommend starting with a single bag.

No returns needed. Don't send anything back. Because Helios is an ingestible product, we can't accept physical returns for safety and hygiene reasons. Keep what you have.

Refund amount. Refunds are issued to your original payment method for the product cost, less any shipping charges, taxes, or discounts applied to the order.

How To Request A Refund

Email support@forward-nutrition.com with the subject line "Refund Request - [Your Order Number]".

Include your order number and tell us what didn't work for you. We read every one of these, and the feedback genuinely helps us make the product better.

What's Not Covered

• Repeat orders. The guarantee applies to your first order of Helios only. Reorders are final sale.
• Untried product. This guarantee is for people who have actually tried Helios, not for change-of-mind requests on an unopened bag.
• Wholesale orders or orders intended for resale.
• Purchases made anywhere other than forward-nutrition.com. If you bought Helios through Amazon or another retailer, please contact them directly.
• Free, promotional, or bonus items.
• Gifts. Refunds are issued to the original purchaser only. If Helios was a gift, the person who bought it will need to contact us.

No Returns Or Exchanges

We do not accept physical returns or exchanges of any kind, including unopened or unused product.

Helios is an ingestible product. Once a bag leaves our facility, we can't verify how it's been stored or handled, so for safety and quality reasons it can never re-enter our inventory or be resold. This applies to opened and unopened bags equally. Please don't ship anything back to us; returned packages can't be processed or refunded on arrival, and we can't take responsibility for them.

This is exactly why our guarantee works the way it does: if Helios isn't for you, we refund you under the 60-Day Guarantee above and you keep the product. No return label, no shipping, no hassle.

If you'd like a different flavor, we can't exchange bags, but email us before your order ships and we'll do our best to catch it and swap your selection.

Damaged Or Incorrect Orders

This is separate from the guarantee, and it works differently.

If your order shows up damaged, or if we sent you the wrong thing, email us with a photo and we'll replace it free. No 14-day wait, no one-bag limit. That one's on us, not you.

Refund Processing

Approved refunds typically take 5 to 7 business days to appear on your statement, depending on your bank.

• We can't process refunds to prepaid debit cards.
• If your original payment method is closed or unavailable, the refund may be forfeited.

If you think you're owed a refund, please email us before filing a chargeback with your bank. We'd much rather just fix it.

Order Cancellation

We ship fast, often same day. If you need to cancel, email us as soon as you can and we'll try to catch it, but we can't guarantee we'll get to it before it goes out.